Draft – pending owner approval. Based on the rules published so far on booking portals. Items highlighted in yellow need to be completed. This is a translation; the Polish version is the binding one.

House rules & booking terms

These rules apply to the guest house Kasztanówka – dom gościnny na Podlasiu, Średnica-Jakubowięta 23, 18-210 Szepietowo, Poland (“Kasztanówka”), run by: [to be confirmed: provider name, tax ID].

§ 1. Rental and stay

Kasztanówka is rented as a whole – the house together with its fenced plot – exclusively to one group of guests. We do not rent individual rooms.
A maximum of 10 guests may stay overnight (plus a child in a travel cot). The number of guests may not exceed the number given when booking without the hosts’ consent.
The stay starts at 15:00 on the day of arrival and ends at 11:00 on the day of departure. Other arrival or departure times can be agreed with the hosts.
The person making the booking and checking in must be at least 18 years old and is responsible for the whole group observing these rules.

§ 2. Booking, payment and cancellation

Direct bookings can be made via the website form, by phone or by e-mail. A booking becomes binding once confirmed by the hosts and the deposit has been paid.
The deposit is [… % of the price – to be confirmed] and is payable within [… days] of the booking confirmation. The balance is payable [by bank transfer before arrival / on site – to be confirmed].
The deposit is governed by Article 394 of the Polish Civil Code (zadatek). Refund terms on cancellation: [e.g. full refund if cancelled up to … days before arrival – to be confirmed].
Security deposit: [none / … PLN – to be confirmed].
Under Article 38(1)(12) of the Polish Consumer Rights Act, consumers have no right of withdrawal from contracts for accommodation services on specific dates (the 14-day withdrawal period does not apply).
Bookings made through portals (e.g. Booking.com, Slowhop) are subject to that portal’s payment and cancellation terms.

§ 3. Rules of stay

Smoking (including e-cigarettes) is strictly prohibited inside the house. Smoking is allowed outdoors only.
Please don’t wear outdoor shoes inside the house.
Quiet hours apply between [22:00–7:00? – to be confirmed].
We do not host hen or stag parties. On New Year’s Eve we ask you not to set off fireworks or firecrackers – out of respect for animals and neighbours.
Bonfires and barbecues are only lit in the designated places and never left unattended. Please put the fire out completely when you have finished.
Please sort your waste according to the labels in the kitchen.
Children may use the playground, trampoline and garden pool only under adult supervision.

§ 4. Pets

Dogs and cats are welcome [maximum number of dogs – to be confirmed]. Pets stay free of charge.
Pets are not allowed on beds or sofas. Please bring your pet’s own bed and bowls.
In the fenced garden, dogs may run off the lead under their owner’s supervision. Please clean up after your pet.
Owners are liable for any damage caused by their pets.

§ 5. Sauna and hot tub

You use the garden sauna (up to 6 people) and the hot tub (bania) at your own risk, after reading the instructions provided by the hosts.
Contraindications include heart and circulatory conditions, high blood pressure, pregnancy, fever and inflammation. If in doubt, consult a doctor.
Do not use the sauna or hot tub after drinking alcohol. Children may use them only under constant adult supervision.
Sauna and hot tub fee: see prices.

§ 6. Liability

Guests are liable for damage to furnishings and the building caused through their fault. Please report any faults to the hosts – we will find a solution together.
The hosts are not liable for items left unattended.

§ 7. Contact and complaints

Please address any comments to the hosts: phone +48 517 292 905, e-mail kontakt@kasztanowka.pl. Complaints are handled within 14 days.

Version dated [date – to be completed after approval].